Refund policy
Shipping & Returns
Shipping
Orders are processed within 1–2 business days, excluding weekends and holidays.
Standard U.S. delivery is estimated at 3–7 business days after shipment. Once your order ships, you will receive an email with tracking information.
Shipping rates are displayed at checkout. Delivery times are estimates and may vary due to carrier delays or circumstances outside our control.
Please verify your shipping address before completing your order. If you notice an error, contact info@nardinhaus.com immediately. Once an order has shipped, we cannot guarantee that the address can be changed.
Returns
We accept returns requested within 30 days of delivery.
To be eligible for a return, the candle must be:
- Unused and unburned
- In its original condition
- Returned with its original packaging
To request a return, email info@nardinhaus.com with your order number. Returns sent without prior authorization may not be accepted.
Customers are responsible for return shipping costs unless the product arrived damaged, defective, or incorrect. Original shipping charges are non-refundable.
Damaged or Incorrect Orders
Please inspect your order upon delivery. If your candle arrives damaged, defective, or incorrect, contact info@nardinhaus.com within 7 days of delivery and include:
- Your order number
- Photos of the product
- Photos of the packaging and shipping box
We will review the issue and arrange a replacement or refund when appropriate.
Refunds
Approved refunds are issued to the original payment method after the return has been received and inspected.
Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.
Order Cancellations
Orders may be cancelled before shipment. Contact info@nardinhaus.com as soon as possible. Once an order has shipped, it must follow the standard return process.